Have you heard of Michael Hess? He’s the founder and CEO of Skooba Design, a designer of exquisite cases and accessories for tech travelers. He says he’s “obsessed to the point of insanity” with customer service. We like him already.
Michael contributes to CBS MoneyWatch, and his latest article caught our attention. He says that great customer service starts with seven letters. It so happens that the letters spell empathy.
Early in the article Michael acknowledges that there’s no shortage of information available on the topic of customer service. His take on how empathy can take good customer service to great is what makes this article different. And it’s what made us want to share it with you. Enjoy.