Lemonade, Anyone?
Written By Alerus Small Business Connect
You’ve heard it hundreds of times: when life hands you lemons, make lemonade. In the world of customer service, this adage takes the form of “when business hands you angry customers, turn them into company supporters.”
Ea ...
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60-Second Guide to Managing Upset Customers
Written By SCORE "Counselors to America's Small Business"
Having respect for your customers will ensure their faith in and loyalty to you and your business. Studies show that it is nine times more difficult to attract a new customer than it is to retain an existing one, so it is critical to keep y ...
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Handling Online Complaints
Written By Steve Strauss
Q: I manage a chain of stores and we do thousands of transactions a month. Our problem is that, given our large volume of business, a few people are inevitably unhappy about something, and these days, people post their unhappiness online. W ...
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Financial Calculators 
25 calculators to help you make informed decisions about your business and finances.
