Abusive Customer? Time To Get Tough
Written By Steve Strauss
Q: Our place of business has a customer who is a real pain. Unhappy with something that happened with regard to his account, he has become increasingly belligerent. He calls and yells at me and others. He threatens to take his business elsewhere and so on. How should we hand
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Getting Customers to Pay on Time
Written By Steve Strauss
Q: We have a clean, professional small shop. The problems we are encountering is getting our customers to pay on time when their repairs are done. Any suggestions would be appreciated. Thanks.PhilA: Let me begin with a sad story. Back in the day when I was a young lawy
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How to help the Gulf Coast
Written By Steve Strauss
Q: Steve - Is there something small businesses can do to help the people in the Gulf Coast deal with this horrible oil spill? I see that some large companies send employees to volunteer in various emergencies. What can small businesses do?LarryA: If there is one
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